Web Rocket Hosting Kona Hawaii
 


Big Island Owned and Operated

Terms of Use and Privacy Statement

We have tried to outline everything that you need to know about our terms of service and we have made every effort to do this without getting into confusing "legal speak". Please read through all of it to ensure that you know and understand all the terms. If you are unclear on anything, please don't hesitate to contact us by email or telephone.

Terms and Conditions

·         Should you be in breach of our terms and conditions in any way, we will generally first contact you via email to try to resolve this and will not normally simply suspend or terminate your account, unless the breach is that you are violating our terms of service to the extent that we believe immediate action is required, ex. breaking the law or potentially placing the server at risk.

·         As soon as you reach 80% of your usage you will be notified by email to assist you in avoiding an overage and affording you the opportunity to make timely arrangements for any unavoidable overage.

·         Should you exceed bandwidth or usage, you will be contacted and given the opportunity to rectify this or purchase: a temporary or permanent upgrade; additional space / bandwidth at the prevailing advertised rate. We give very high allowances to begin with and there is very little likelihood of this occurring unless you are experiencing a large volume of downloads of large files on your site.

·         We will in most cases not simply suspend or terminate an account for over usage without first attempting to contact and/or assist you in order to avoid suspension.

·         Domains that we administer on your behalf will be registered and renewed in your name.

·         Registration of domain names cannot be cancelled or altered once the order has been processed. Before ordering, please be certain that the name is the one you want is spelled correctly and is with the correct extension.

·         Hosting is month to month, unless it is pure email hosting (which is annual) or is specifically linked to a special package that includes a minimum hosting period. Should you sign up for such a package, the minimum hosting requirement will always be clearly displayed and not hidden away in fine print somewhere.

Billing

·        Billing is automated and hosting is payable in advance, receivable by no later than the 1st of each month. We however allow for the time it takes for internet transfers to reflect. Accounts that do not have payments reflecting by the 4th of the month are taken not to have been paid by the due date.

·         Where the full payment due does not reflect in our account by the 4th and the client has not contacted us in this regard and been granted leniency, prior to the 1st, the account will be automatically suspended on the 5th with no warning.

·         The client is to ensure that we receive payment or acceptable proof thereof before the 4th of each month.

·        Payments due include the total amount of all invoices issued within the same month. This includes any amounts owing for domain name renewals or development work done for the client.

·         We do not offer credit facilities on any services that we offer, unless this has been explicitly agreed in writing PRIOR to the provision of any such service by ourselves.

·         In the event that a client has been allowed to accumulate a debt beyond the due date of a payment and the client then makes a part payment on any outstanding amount, such payment will be offset against the largest and/or oldest amount outstanding.

·         The burden is on the client to check their most recent invoice to ensure that the correct and full amount due is being paid, referencing the current invoice number.

·        The burden is on the client to ensure that payments are correctly referenced with only either a domain name or invoice number.

·        The burden is on the client to ensure that the email address and contact details that we have on record are current and accurate at all times.

Domain Registration & Pointing Restrictions

Domain registration and pointing is done in good faith. Should we however discover that any domain we have registered and pointed is being used in any activity recognized by the SAP, Interpol or any other similar Government agency as illegal, we reserve the right to immediately and without warning, act in the public interest and cease the pointing. This will be most strictly applied in all instances of fraudulent activity and online scams.

Restricted Activities

·         Email spamming of any nature. Bulkmail may be sent out as long as it is double opt-in and limited to reasonable batches per hour.

·         The use of any automatic or self-installing scripts that are triggered by a visit to a page on your website or by clicking on a link that does not specifically state that it will create an installation (and detail exactly and accurately what the installation is).
This doesn't include normal pop-ups or other innocuous (albeit irritating) scripts. It refers specifically to scripts that interfere with the free choice of your site users, ex. any scripts that may be considered to be malware: auto-dialers, browser hijackers, trackers, data-miners, etc.

·         Your disk space or bandwidth may not be resold. This includes any other aspect of your hosting package as well.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

  • We will never sell or give away any of your contact information including email addresses to outside parties or vendors.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Limited Liability

·        We offer no guarantees other than those clearly stated in the guarantee section/s of this site, or explicitly stated in any correspondence with you.

·         We reserve the right to change any aspect of our terms of service at any time and will make every endeavor to notify clients of this via both email and our member centre. Should the terms and conditions published on this page at any time differ from those shown in any other form or format, including the downloadable terms and conditions offered on this site, the content on this page will be taken to constitute the current and applicable terms and conditions.

·         Every precaution has been taken to protect our servers. However, in the event of the bizarre, we accept no liability for loss of service or failure to provide service due to any act of war, civil unrest, violence, terrorism, third-party failure or any unforeseeable act of God.

·        Any uptime guarantees that we make do not include a downtime experienced due to any act of war, civil unrest, violence, terrorism, third-party failure or any unforeseeable act of God.

·         We accept no liability for any loss or damage that may be caused to your site or its ability to function, where this is caused by your addition to, removal or alteration of any content, software, program or account component.

·         We reserve the right to instantly terminate any account that is placing the server or the functioning of other client sites at risk.

·         The liability of Web Rocket Hosting is at all times limited to the amounts paid by you for any service that has given rise to the question of liability and is limited to the extent of our guarantees provided.

·         Although we take every care, we do not accept responsibility for loss or damage to any items, graphics, pictures, etc. given to us for the creation of a website. Please make sure that you give us good quality copies and not originals.

Termination

·        Hosting contracts may be terminated by yourself with the giving of 1 calendar month's notice in writing (email is fine). Notice must be given before the last day of the month to avoid incurring an additional month’s fee. All payments due up to the end of the notice period must also be made at the time that notice is given. All of your files and information will be kept on our servers until the end of the notice period to allow you sufficient time to transfer your site, provided that all payments due up to the end of the notice period have been made in full at the time of giving notice.

·         Email hosting can be cancelled at any time within the one year contract period. No notice is required. Failure to pay the annual renewal fee by the 4th of the month, in which such payment is due, will simply result in termination of the account on the 5th of the same month.

·         Web Rocket Hosting reserves the right to terminate any existing service or part of any existing service, to any client, at any time and for any reason.

·         Should Web Rocket Hosting exercise the right to refuse or terminate any service, Web Rocket Hosting hereby further reserves the right to do so without any reason or explanation being given.

·         Should Web Rocket Hosting terminate any hosting service for any reason other than breach of our terms and conditions or breach of good faith, the client will be given sufficient notice to allow him/her time to take the required backups and move to another hosting provider.

·         In the event of a client's hosting being terminated by either the client or by Web Rocket Hosting, Web Rocket Hosting accepts no responsibility for ensuring that the client has a recent backup of their website or that transition to an alternative hosting provider occurs timely and without complications. This is the sole responsibility of the client.

Should you choose to move your hosting elsewhere, we therefore advise that you have your new host contact us as soon as possible for the transfer of your domain, which we undertake to assist with as speedily as possible. - We do not penalize clients for leaving us.

Refund Policy

Web Rocket Hosting does not offer a refund policy. All accounts are paid in advance.

tech-support@webrockethosting.net

 
Web Rocket Hosting  ◊  P.O. Box 9010  ◊  Kailua-Kona  ◊  Hawaii  ◊  96745
 

Tech Support & New Services:

  Tech-Support@WebRocketHosting.net

Web & Graphic Design Services:

  Info@WebRocketHosting.net

Billing Department:

  Admin@WebRocketHosting.net

Billing Dept. Phone:

  808.756.2805

Technical Dept. Phone:

  808.938.4099