We have tried to outline everything that you need to
know about our terms of service and we have made every
effort to do this without getting into confusing "legal
speak". Please read through all of it to ensure that you
know and understand all the terms. If you are unclear on
anything, please don't hesitate to contact us by email
Terms and Conditions
Should you be in breach of our terms and conditions in
any way, we will generally first contact you via email
to try to resolve this and will not normally simply
suspend or terminate your account, unless the breach is
that you are violating our terms of service to the
extent that we believe immediate action is required, ex.
breaking the law or potentially placing the server at
As soon as you reach 80% of your usage you will be
notified by email to assist you in avoiding an overage
and affording you the opportunity to make timely
arrangements for any unavoidable overage.
Should you exceed bandwidth or usage, you will be
contacted and given the opportunity to rectify this or
purchase: a temporary or permanent upgrade; additional
space / bandwidth at the prevailing advertised rate. We
give very high allowances to begin with and there is
very little likelihood of this occurring unless you are
experiencing a large volume of downloads of large files
on your site.
We will in most cases not simply suspend or terminate an
account for over usage without first attempting to
contact and/or assist you in order to avoid suspension.
Domains that we administer on your behalf will be
registered and renewed in your name.
Registration of domain names cannot be cancelled or
altered once the order has been processed. Before
ordering, please be certain that the name is the one you
want is spelled correctly and is with the correct
Hosting is month to month, unless it is pure email
hosting (which is annual) or is specifically linked to a
special package that includes a minimum hosting period.
Should you sign up for such a package, the minimum
hosting requirement will always be clearly displayed and
not hidden away in fine print somewhere.
is automated and hosting is payable in advance,
receivable by no later than the 1st of each month. We
however allow for the time it takes for internet
transfers to reflect. Accounts that do not have payments
reflecting by the 4th of the month are taken not to have
been paid by the due date.
Where the full payment due does not reflect in our
account by the 4th and the client has not contacted us
in this regard and been granted leniency, prior to the
1st, the account will be automatically suspended on the
5th with no warning.
The client is to ensure that we receive payment or
acceptable proof thereof before the 4th of each month.
due include the total amount of all invoices issued
within the same month. This includes any amounts owing
for domain name renewals or development work done for
We do not offer credit facilities on any services that
we offer, unless this has been explicitly agreed in
writing PRIOR to the provision of any such service by
In the event that a client has been allowed to
accumulate a debt beyond the due date of a payment and
the client then makes a part payment on any outstanding
amount, such payment will be offset against the largest
and/or oldest amount outstanding.
The burden is on the client to check their most recent
invoice to ensure that the correct and full amount due
is being paid, referencing the current invoice number.
burden is on the client to ensure that payments are
correctly referenced with only either a domain
name or invoice number.
burden is on the client to ensure that the email address
and contact details that we have on record are current
and accurate at all times.
Domain Registration & Pointing Restrictions
Domain registration and pointing is done in good faith.
Should we however discover that any domain we have
registered and pointed is being used in any activity
recognized by the SAP, Interpol or any other similar
Government agency as illegal, we reserve the right to
immediately and without warning, act in the public
interest and cease the pointing. This will be most
strictly applied in all instances of fraudulent activity
and online scams.
Email spamming of any nature. Bulkmail may be sent out
as long as it is double opt-in and limited to reasonable
batches per hour.
The use of any automatic or self-installing scripts that
are triggered by a visit to a page on your website or by
clicking on a link that does not specifically state that
it will create an installation (and detail exactly and
accurately what the installation is).
This doesn't include normal pop-ups or other innocuous
(albeit irritating) scripts. It refers specifically to
scripts that interfere with the free choice of your site
users, ex. any scripts that may be considered to be
malware: auto-dialers, browser hijackers, trackers,
Your disk space or bandwidth may not be resold. This
includes any other aspect of your hosting package as
privacy is very important to us.
Accordingly, we have developed this
Policy in order for you to
understand how we collect, use,
communicate and disclose and make
use of personal information. The
following outlines our privacy
Before or at the time of
collecting personal information,
we will identify the purposes
for which information is being
will collect and use of personal
information solely with the
objective of fulfilling those
purposes specified by us and for
other compatible purposes,
unless we obtain the consent of
the individual concerned or as
required by law.
will only retain personal
information as long as necessary
for the fulfillment of those
will collect personal
information by lawful and fair
means and, where appropriate,
with the knowledge or consent of
the individual concerned.
Personal data should be relevant
to the purposes for which it is
to be used, and, to the extent
necessary for those purposes,
should be accurate, complete,
will protect personal
information by reasonable
security safeguards against loss
or theft, as well as
unauthorized access, disclosure,
copying, use or modification.
will make readily available to
customers information about our
policies and practices relating
to the management of personal
will never sell or give away any
of your contact information
including email addresses to
outside parties or vendors.
committed to conducting our business
in accordance with these principles
in order to ensure that the
confidentiality of personal
information is protected and
offer no guarantees other than those clearly stated in
the guarantee section/s of this site, or explicitly
stated in any correspondence with you.
We reserve the right to change any aspect of our terms
of service at any time and will make every endeavor to
notify clients of this via both email and our member
centre. Should the terms and conditions published on
this page at any time differ from those shown in any
other form or format, including the downloadable terms
and conditions offered on this site, the content on this
page will be taken to constitute the current and
applicable terms and conditions.
Every precaution has been taken to protect our servers.
However, in the event of the bizarre, we accept no
liability for loss of service or failure to provide
service due to any act of war, civil unrest, violence,
terrorism, third-party failure or any unforeseeable act
uptime guarantees that we make do not include a downtime
experienced due to any act of war, civil unrest,
violence, terrorism, third-party failure or any
unforeseeable act of God.
We accept no liability for any loss or damage that may
be caused to your site or its ability to function, where
this is caused by your addition to, removal or
alteration of any content, software, program or account
We reserve the right to instantly terminate any account
that is placing the server or the functioning of other
client sites at risk.
The liability of Web Rocket Hosting is at all times
limited to the amounts paid by you for any service that
has given rise to the question of liability and is
limited to the extent of our guarantees provided.
Although we take every care, we do not accept
responsibility for loss or damage to any items,
graphics, pictures, etc. given to us for the creation of
a website. Please make sure that you give us good
quality copies and not originals.
contracts may be terminated by yourself with the giving
of 1 calendar month's notice in writing (email is fine).
Notice must be given before the last day of the month to
avoid incurring an additional month’s fee. All payments
due up to the end of the notice period must also be made
at the time that notice is given. All of your files and
information will be kept on our servers until the end of
the notice period to allow you sufficient time to
transfer your site, provided that all payments due up to
the end of the notice period have been made in full at
the time of giving notice.
Email hosting can be cancelled at any time within the
one year contract period. No notice is required. Failure
to pay the annual renewal fee by the 4th of the month,
in which such payment is due, will simply result in
termination of the account on the 5th of the same month.
Web Rocket Hosting reserves the right to terminate any
existing service or part of any existing service, to any
client, at any time and for any reason.
Should Web Rocket Hosting exercise the right to refuse
or terminate any service, Web Rocket Hosting hereby
further reserves the right to do so without any reason
or explanation being given.
Should Web Rocket Hosting terminate any hosting service
for any reason other than breach of our terms and
conditions or breach of good faith, the client will be
given sufficient notice to allow him/her time to take
the required backups and move to another hosting
In the event of a client's hosting being terminated by
either the client or by Web Rocket Hosting, Web Rocket
Hosting accepts no responsibility for ensuring that the
client has a recent backup of their website or that
transition to an alternative hosting provider occurs
timely and without complications. This is the sole
responsibility of the client.
Should you choose to move your hosting elsewhere, we
therefore advise that you have your new host contact us
as soon as possible for the transfer of your domain,
which we undertake to assist with as speedily as
possible. - We do not penalize clients for leaving us.
Web Rocket Hosting does not offer a refund policy. All
accounts are paid in advance.